Delivery
Delivery information
We want your order to reach you safely and smoothly. Below, you’ll find information about order processing, delivery costs, tracking, and what to do if you need help.
Order processing
Orders are usually prepared within 5 business days after payment is confirmed. Business days exclude weekends and public holidays.
During busy periods, product launches, or promotions, processing may take longer. If there is a significant delay with your order, we’ll contact you using the details provided at checkout.
Delivery destinations
We currently deliver to [list countries or regions].
If your location is not listed as an available delivery destination at checkout, please contact us at customersupport@elvindake.com before placing an order.
Delivery costs
Available delivery options and their costs are displayed at checkout before you complete your purchase.
Estimated delivery times
Once your order has been dispatched, estimated delivery times are:
- Standard delivery: 7 business days.
- Express delivery:3 business days.
- International delivery: 7 business days depending on location.
These estimates are separate from order processing time and are not guaranteed unless explicitly stated. Delivery may be affected by weather, customs inspections, public holidays, or carrier disruptions.
Tracking your order
For orders sent using a tracked service, we’ll send you a dispatch confirmation with tracking details.
Tracking information may take some time to appear after the carrier receives your package. If tracking has not updated after [timeframe], please contact us for help.
Delivery address
Please check your delivery address carefully before completing your order, including your apartment or unit number and postal code.
If you notice a mistake, contact us as soon as possible at customerservice@elvindake.com. We’ll do our best to help, but address changes may not be possible once an order has been processed or dispatched.
International duties and taxes
For international orders, any applicable customs duties, import taxes, and handling fees will be treated as follows: “Any applicable customs duties, import taxes, and carrier handling fees are payable by the recipient and are not included in the order total.”
Customs clearance may affect delivery times. Please review any import requirements that apply in your destination country.
Delayed or missing deliveries
If your order is taking longer than expected, check your tracking information first, then contact us with your order number.
If tracking shows your package as delivered but you cannot find it, check nearby safe places, your building’s reception, and anyone who may have accepted it on your behalf. If it is still missing, contact us so we can help investigate with the carrier.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Include your order number, a description of the issue, and, where possible, photographs of the item and packaging.
We’ll review the issue and help arrange an appropriate resolution. This does not affect your rights under applicable consumer law.
Unsuccessful delivery
If a package is returned to us because delivery could not be completed, we’ll contact you to discuss the next steps. Any applicable redelivery charges will be explained before another delivery is arranged, subject to applicable law.
Need help?
For questions about your delivery, email customerservice@elvindake.com. Please include your order number so we can help you more quickly